ORDERING, ORDER TRACKING
Do I need to set up an account to place an order?
You can place an order without creating an account. If you register with us, your address details will be saved for your next purchase.
How will I know if you’ve received my order and how can I track it?
Once you’ve placed your order, you will receive an order confirmation; and in a second step a tracking number by e-mail as soon as we have dispatched your order.
Can I change, amend or cancel my order once it’s been placed?
Once you place an order, your purchase is immediately processed in our system. It’s unfortunately not possible to change, amend or cancel an order at this point. If you need to return an item, please check our return guidelines in the shipping & delivery section.
SHIPMENT, PAYMENT AND DELIVERY
To which countries do you ship?
Please check our shipping & delivery section.
What payment methods do you accept?
We accept payments by Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Klarna*, eps*, Ideal*, Bancontact*, Sofort*.
*The availability of this payment methods depends on your country.
Can I choose which currency I pay in?
Payments are processed in EUR (€), and in USD ($) for the US.
Do the billing address and shipping address have to be the same?
You can specify separate billing and shipping addresses during checking out.
RETURNS
How do I return my order / an item of my order?
Please check our shipping & delivery section.
There’s an item missing from my order, I’ve been sent the wrong items or an item is damaged. What should I do?
Please contact customer services at service@vandeyk.racing, stating your full name and your order No., which you can find on your order confirmation and on your invoice.
We will expand the FAQs on a constant basis.
